Terms and Conditions

Welcome to the Kustomized.co.uk website terms and conditions for use. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to the terms and conditions set out below. I hope you have as much fun browsing this site as we have had developing and making it.

1. Website Use

We, Kustomized.co.uk. are the supplier of Custom Engraved and Printed Personalised Products. Our contact address is: 1-7 Abbey Street, Derby. DE22 3SJ.

2. The Buyer and the Seller

"We" and "Us" means Kustomized.co.uk

"You" means the person buying any goods or services from us.

3. Sale of Goods

When we accept your order, you agree to buy and we agree to sell to you the goods specified in the order at the price specified, subject to the Terms and Conditions set out here. We reserve the right to reject an order if we suspect that it is not a legitimate order.

4. Product Descriptions

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We attempt to be as accurate as possible when describing products on the website; however, to the extent permitted by applicable law, we do not warrant that product descriptions, colours or other content available on the website are accurate, complete, reliable, current, or error-free.
 

4. Personalisation (Customisation)
IWhere you have asked us to personalise any goods, we agree to use reasonable skill and care in doing so. You must take as much care as possible in giving us your personalisation instructions. We cannot accept liability for incorrectly personalised items if your instructions were not reasonably clear.

We may refuse to personalise items if we think that the personalisation is offensive or illegal. You agree to indemnify us against any claims or costs we may incur because your instructions cause us to break the law or rights of anyone.

If you ask us to alter your personalisation after the order has been received, we will make our best efforts to do so, but this cannot be guaranteed as it depends on how far the order has progressed. Sometimes this may result in an increased cost, which we promise to advise you of before going ahead with any changes in personalisation on your behalf.

4. Placing an Order

Once you have placed your order, we will send to you an acknowledgement by email providing you with an order reference and the value of your order which has been debited to your credit/debit card. Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation and Returns Procedures set out below, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the goods ordered by you. Our acceptance of your order will be deemed complete and received by you at the time and date of sending of the email, which time and date is specified on the email. If you require any information regarding your order please contact us on 01332 613702 or email on sales@kustomized.co.uk

5. Availability and Prices
We cannot guarantee availability of all the goods, although we do try to make sure we have continuity of stock. In the unfortunate event of a supplier discontinuing a product, or the specification is altered slightly, we will inform you to allow you to decide whether to accept a "substitute" product or to cancel the order. You have the automatic option to accept or decline the substitution.

6. Time for Delivery
We aim to despatch goods on the same day for orders received before 12pm, or the next working day for orders received later.
For personalised goods please allow up to 3 working days to despatch from receipt of the order to us. The lead times will start from the date we receive the order.
If you require goods more urgently, then please contact us in advance of placing the order so that we can advise you of the delivery times.
We always strive to ensure that delivery is achieved well within these timeframes. Where a delivery date is specified as critical, we can only offer to do our best to meet that delivery date, but this does not constitute a guarantee.

However, whenever we become aware that goods will take longer than the aforementioned timeframes, we will endeavour to contact you to give you the option of continuing to wait for the item, or to accept a full refund for the item in question.

There are several reasons for this, but largely it is to do with:
A) the volume of orders being handled at any specific period during the year - in the pre-Christmas period there will always be pressure on us and our suppliers to achieve our target delivery dates.
B) holidays or illnesses or machinery breakdowns at one of our suppliers factories.

7. Waiver
If we fail or decide not to rely on any of our rights under this agreement, that does not mean to say that we may not rely on those rights in the future.

8. General
The headings used in this Agreement are used as a reference only and do not form part of the Agreement.

This Agreement is governed by English law.

Nothing in this Agreement is to be read as limiting or removing a customer's statutory rights.

9. Acceptance

Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted the goods unless you have notified us in advance that you have cancelled the order and/or you return the goods in accordance with the returns procedure.

If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

10. Cancellation of Order

We do not accept cancellations on personalised goods after work has commenced on the personalisation.

11. "No Quibble" Guarantee

We hope that you are satisfied with our goods. If however we are satisfied that you have good reason to be dissatisfied, and you notify us (preferably in writing/email) of your dissatisfaction within 3 days of receipt of the goods, we will be happy to replace them for you.

In the event that we require goods to be returned, we recommend that you get a "Proof of Posting" from your local Post Office, and ensure that goods are packaged to ensure that they are not damaged in transit.

NOTE: THIS GUARANTEE IS IN ADDITION TO AND DOES NOT LIMIT YOUR STATUTORY RIGHTS.